Receptionist

Receptionist

Primary responsibility for meeting the service needs of our internal and external clients in person and on the phone.  In addition to this the Receptionist/Business Support Administrator contributes to the Business Support Team by carrying out a variety of administrative tasks.

Principal Responsibilities

·       Meeting and greeting visitors in Reception.

·       Answering and transferring calls using a Mitel Switchboard and using TM1 system.  Administration of the Ringmaster and Call Logger systems.

·       Booking taxis, receiving deliveries.

·       Control the issue and receipt of visitor/external access passes.

·       Processing outgoing mail and special deliveries.

·       Responsible for desktop faxing on behalf of BS.

·       Escalate risks and problems identified and contribute recommendations for process improvements.

·       Seek out training to enable you to reach a competent level in all BS tasks to enable you to assist with additional Business Support Administrator tasks as requested.

·       Maintain a balanced approach to dealing with problems/issues on a personal and team level and look for ways to support each other in an appropriate manner.

·         Handling internal queries.

·         Maintain CPA’s address book and various spreadsheets.

Skills/Experience Required

·         Organisational and time management skills.

·         Has exceptional written/verbal communication with team colleagues and internal clients.

·         Competent in Lotus Notes, MS Word, MS Excel and iSeries.

·         Professional appearance, interaction and manners .

·         Teamwork.

Initiative, flexibility and multi-tasking.

Key Performance Indicators

·         Quality of service to internal and external clients.

·         Ability to carry out tasks to high quality with minimal supervision.

·         Meeting SLA’s within turnaround times for tasks, eg faxing.

Competencies

Drive:

·         Behaviour demonstrates a clear commitment to CPA’s success

·         Has a positive and constructive manner and is solutions focused

Judgement:

·         Demonstrates initiative

·         Seeks constructive and timely criticism and feedback and uses this to shape personal development

·         Exercises good judgement in balancing personal work load

Adaptability:

·         Works comfortably in an environment of change

·         Is able to rotate between tasks without lowering productivity

·         Continues to deliver when working under pressure

·         Maintains a positive outlook when setbacks occur

Delivery:

·         Constantly delivers a high level of accuracy and productivity in all BS tasks

·         Takes ownership to achieve results, even if not directly within remit

·         Consistently delivers whilst carrying a high workload

·         Unwavering ability to meet deadlines and see things through – is a completer finisher

Teamwork:

·         Actively shares knowledge with and supports colleagues

·         Works under own initiative, but is still a strong team player

·         Thinks through the options before suggesting solutions or making decisions

·         Demonstrates honesty and integrity in all interactions

·         Able to work effectively with colleagues, suppliers and clients on a global basis

Hours of Employment:  37.5 hours per week. 

Desk to be covered 0800-1730 daily between two people.