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CPA targets big slice of Indian LPO scene

Major legal outsourcing provider, CPA, is on track to claim a slice of India’s LPO market that could range between a quarter and a third, its country head has told the Press Trust of India. In a piece published in the Hindu on 22 June, Bhaskar Bagchi said that the firm was setting its sights on becoming the most prominent player in India’s burgeoning marketplace.

‘We are very clearly focused on achieving a leadership position that will ensure us getting a 25-30% [market share],’ Bagchi said. ‘The Indian legal services industry is poised to grow to US$640 million by 2010 with an annual growth of US$146 million. The domestic LPO industry is in a nascent stage and I do expect that the growth would continue in the coming years.’

Mr Bagchi was appointed as CPA country head for India in March 2007. His glowing career in client services began with the IBM Daksh management team, where he managed a unit that served e-commerce and travel solutions to corporations listed on the Fortune 500. His later work in the financial sector saw him develop a reputation for setting up world-class operations centres, including an Indian knowledge base dedicated to providing actuarial, financial and risk management support to firms in 35 countries.

Bagchi told the Press Trust that corporate demand for the kind of flexible resources provided by LPO firms had been prompted by an unprecedented rise in India-based activities involving mergers, acquisitions, private equity schemes and venture capital deals. CPA’s Delhi office has access to 100,000 feet of floor space, allowing it to expand in tandem with the sector.

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