Process Review Approaches
CPA understands that not all client needs are the same. CPA can work with you to develop a customised consulting engagement or you can select one of three process review approaches:
General Process Review: This review is generally a one day engagement (possibly more for multiple sites) focusing on making recommendations around specific outsourcing activities such as docketing and paralegal services. Our goal is to understand your business and its workflows in order to assess how outsourcing can be integrated into your organisation.
Re-Engineering Process Review: This review typically requires a minimum of three days on-site, but can vary depending on the number of sites and if you would like to include process mapping and cost analysis. The primary objective of this review is to assess and re-engineer current processes for optimisation, efficiency and cost savings. The analysis can also be used to integrate corporate business units or multinational law-firms by creating standard core processes.
Best Practice Process Review: The goal of this review is identify all areas of your processes which may expose your organisation to risk and then to make recommendations for mitigation.
As part of the review, CPA will identify and track costs and timings of all processes. This exercise allows CPA to tie the information into a process map and flesh it out in the context of time and costs, further extracting information that can highlight areas of the processes where best practice recommendations and re-engineering can be made. This is an optimal analysis for clients who are either proactively conducting the study for their own benefit, wishing to submit to insurance underwriters, or those organisations having undergone several rounds of mergers/acquisitions and needing to create a corporate standard.
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