CPA Global recognised as 'pacesetter' in legal services outsourcing industry

CPA Global has been recognised as a ‘pacesetter’ in the legal services outsourcing industry in a new rating model developed by leading business intelligence and research firm ValueNotes.

ValueNotes describe ‘pacesetters’ as companies with extensive industry experience, matured service offerings and a robust business model that operate higher up the value chain and have a sizeable number of clients.

The ValueNotes Sourcing Prism rates legal process outsourcing (LPO) providers in three areas: services maturity, sustainability and strategic intent; and CPA Global achieved the highest ranking in all categories. 

ValueNotes defines ‘services maturity’ as the service expertise that a company has built in its chosen industry. ‘Sustainability’, it says, relates to a company’s financial strength as well as its ability to sustain growth, to expand its scope and scale of operations, and maintain long-term client relationships. ‘Strategic intent’, meanwhile, measures a company’s vision and strategic decision-making, both in theory as well as execution.

The Sourcing Prism is introduced in a new publication by ValueNotes - the research firm’s second recent report focusing on the legal services outsourcing industry. In the earlier report, entitled “Legal Process Outsourcing: Crisis Creates New Opportunities for LPOs”, ValueNotes predicts that legal services outsourcing will pick up pace post 2010 as the global economy recovers and anticipates further industry consolidation as the larger, more established players acquire additional capacity and capability. The report also highlights a number of market opportunities that, it says, have been unlocked by the economic slowdown and its impact on the global legal services industry, with bankruptcy work, litigation support, regulatory changes and compliance matters expected to see a noticeable increase in demand.

“The market is seeing a huge increase in demand for litigation support, fuelled in part by the fall-out from the global financial crisis,” CPA Global’s Business Development Director, Rob Stichbury, says in the report.  “Key factors behind this rise are the higher risk of litigation and contract disputes as well as greater and more complex regulatory requirements and compliance issues, which are impacting globally, but particularly in the US,” Stichbury adds. 

The report estimates that about 75% of the current Indian offshore business is generated from clients based in the US, while 20% of the business comes from the UK. However, the report notes that the UK market is gradually opening up with companies and law firms increasingly exploring the offshore option.

As Paul McGolpin, CPA Global’s Director, Legal Services Outsourcing, comments in the report: “In the UK, the move towards outsourced legal services has been led by corporate clients, who are under pressure to cut costs and are demanding that their external counsel support them in this area. Some are more responsive than others, although it’s interesting to see that many of the UK’s biggest law firms are now being increasingly linked with outsourcing, either as part of a three-way relationship between the corporate client, their external counsel and the legal outsourcing provider or directly with outsourcing providers.”

The ValueNotes ‘pacesetter’ recognition for CPA Global is further evidence of the company’s leadership position, which is also underlined by its ranking as the world’s top intellectual property outsourcing provider and its second place overall for core legal services outsourcing in the Brown-Wilson Group’s Black Book of Outsourcing 2009.  CPA Global also achieved more first place ‘quality’ ratings in this prestigious industry survey than any other outsourced legal services provider. This follows CPA Global’s success in the International Association of Outsourcing Professionals 2009 Global Outsourcing 100 list, in which it achieved the highest position of any pure-play outsourced legal services provider.

About CPA Global 
CPA Global is the world's leading provider of legal services outsourcing, including litigation support, document review, contract management and intellectual property (IP). With offices across Europe, the United States, Asia and the Pacific, CPA Global supports many of the world’s best known corporations and law firms with a diverse set of legal and IP specific requirements, helping them to realise value by managing risk, cost and capacity.

Founded in Jersey, Channel Islands in 1969, CPA Global today employs more than 1,300 people in 15 offices in ten countries, serving clients’ needs in over 100 countries. CPA Global has offices in key city locations such as London, Paris, Munich, Washington DC, Sydney, Hong Kong and New Delhi; and has strategic partnerships covering a number of other important markets, including Japan and Korea. The company has extensive operations in India, with some 600 people in two state-of-the-art legal services delivery centres in the Noida and Gurgaon districts of Delhi. The company's focus on quality and security in its Indian legal services outsourcing business is underlined by its certifications in ISO 9001 for operational quality and ISO27001 for IT security.
For further information visit: www.cpaglobal.com