Though its offshoring sector was launched from the platform of appealing pay scales – offering readymade access to a large and well-educated skills base – it has now edged ahead of territories such as Singapore, China and South Africa in terms of sheer experience, delivering services to multinationals for far longer than its budding rivals. The $52 billion trade has triggered major investment and development in the country's IT landscape, instigating a range of continuous improvement schemes that are creating a fertile climate for growth.
Against this background, the Delhi office of leading legal outsourcing service provider, CPA Global, will be showcased in a study tour of India’s legal outsourcing scene. Led by independent consultancy, Prince OMC, and scheduled for 19-24 October, the tour will take delegates from law firms and corporations on a detailed survey of India's offshoring hotspots – with CPA Global's LPO centre earmarked as an exemplar. At the centre, delegates will hear talks on some of the key challenges facing India's LPO trade as it attempts to secure its own future. The Realities of the Indian Labour Market will examine wage inflation and attrition in India, and evaluates the sustainability of the Indian advantage. Meanwhile, Data Security and Privacy will look at recent debate that has built up around data protection laws as a potential barrier to legal outsourcing, with the critical aim of separating myth from reality.
In a statement, Prince OMC said: 'The executive study tour offers a unique opportunity for law firm executives to … observe first-hand the opportunities and realities of the offshore sourcing market in India. Law firms are increasingly looking at how sourcing can enhance the delivery of work in both practice support and legal services business lines. The drivers differ from firm to firm. While cost efficiency is often a major factor, many firms are also looking at sourcing as a way to improve the quality of their services, to access broader pools of talent, new skills and technology, to help them focus on core services or to improve flexibility to respond to fluctuating demand for services.
'The tour offers the opportunity to meet industry experts and governmental trade representatives to understand the key issues in establishing offshore operations.'
Other major aspects of India-based sourcing are addressed in the seminar agenda. Introductory talks on 20 October include Doing Business in India, in which the UK's deputy high commissioner in Mumbai points out the challenges and opportunities of working with the country – and how to avoid common mistakes; The IT-enabled Services Market in India gives an overview of IT's role in helping regional LPOs, in relation to multinational requirements; and Lessons From a Global Investment Bank shares a blue-chip's experience of the Indian sourcing trade. On 22 October, Economics and Politics of India sets out the country's fiscal and social status; following that, an Expert Panel Q&A is sure to strike up ample discussion, asking whether India is providing global companies with a competitive edge.
For more details on the tour, please email information@princeomc.com.
