United States
Job Title: Client Service Advisor
Category: Central Operations
Category: Central Operations
Posted Date: 22/08/2007
Closing Date: 31/10/2009
Closing Date: 31/10/2009
Location: Alexandria, VA
# of Vacancies: 1
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provides a constant and high quality service support to clients on a day-to-day basis by:
· Logging, responding and resolving incoming telephone, email, fax and mail queries for clients:
· Courteously
· Professionally
· Promptly
· Efficiently
· Providing personalized and proactive service that increases client satisfaction by:
· Anticipating client needs via research and greater client familiarity.
· Developing clients’ knowledge and familiarity with CPA’s services.
· Encouraging them to make full use of CPA’s features and services.
· Managing and meeting clients’ expectations.
· Consistently meets or exceeds the standard turnaround deadlines for all query types. Monitors and manages personal query workload.
· Requests additional support for the research/answer of complex queries. Effectively utilizes all CSC resources to resolve client issues.
· Communicates effectively to all customers to ensure they receive a professional, efficient and high-level renewal service at a cost-effective price.
· Performs the day-to-day servicing of clients in support of the Client Service Centre and other teams as needed.
· Provides support on business initiatives to improve quality of service to meet company objectives.
· Works effectively with other departmental team members where there are overlaps in client relationships.
Education and/or Experience: Associates Degree or one to two years’ related experience and/or training; or equivalent combination of education and experience.
-
Computer Skills: To perform this job successfully, an individual should have knowledge of various database Software; MSProject, MSOffice, SQL querying, Oracle and general knowledge of database structure.